When it comes to handcrafted lighting, we know how important it is for your order to arrive safely—and on time. Whether you’re renovating a single room or outfitting an entire home, we’re here to make the shipping process as smooth and transparent as possible. Below are the most frequently asked questions about shipping and handling at Brass Light Gallery, answered in one place.
Our lead times depend on the type of lighting you order:
All fixtures are made to order and handcrafted in Milwaukee, Wisconsin, which allows us to tailor each piece to your specifications.
Yes! If you’re on a tight timeline, we offer Expedited Service for quicker production and shipment of your fixture(s).nTo learn more or request expedited handling, please contact our sales team directly. We’ll do our best to accommodate your schedule.
Absolutely. Brass Light Gallery ships to destinations around the world, including:
Each fixture can be wired to match the standard voltage and socket requirements of your destination country. If you’re outside the U.S., we strongly recommend reaching out to our sales team with your location details so we can ensure everything arrives ready to install.
With over 40 years of shipping experience, we take packaging seriously. Every order is:
Thanks to our attention to detail, our breakage rate is a fraction of 1%, even for delicate glass and custom pieces.
You’ll receive tracking information once your order ships. Most fixtures are delivered via standard ground shipping, and larger orders may ship via freight.
We recommend:
If something arrives damaged (rare, but possible), our customer service team is here to help and will work with you to resolve it quickly.
Yes. While your fixture is being handcrafted, you can contact us at any time to receive an update on your order’s progress. Our team is always happy to check in and provide estimated ship dates.
We’re here to help. Whether you’re planning a project, ordering internationally, or just want to make sure your lights arrive before move-in day, our sales team is ready to assist you.
Call us or email for personalized support.
